Cancel or change your stay free of charge and take advantage of discounts up to – 30% for all bookings before March 01, 2021
excluding Ascension, Pentecost, July / August
Offer valid only on accommodation, minimum stay of 2 nights, subject to availability. Offer cannot be combined.
If your stay should be unscheduled due to border closures, regional or national confinement, or any other collective administrative ban on access to the campsite linked to the COVID 19 health crisis, we offer 3 solutions:
free modification of the stay. The dates of my stay can be changed free of charge depending on availability.
credit note for a future reservation The stay can be canceled free of charge, the sums already paid are converted into credit notes.
reimbursement The stay can be canceled at any time, the sums paid are reimbursed.
If you wish to cancel your reservation and request a credit, the amount of this credit will be equivalent to all the sums collected by the Domaine du Cros d’Auzon, excluding the amount of the cancellation insurance that you would have. possibly subscribed.
If you wish to cancel your reservation and request a refund, the amount of this refund will be equivalent to all the sums collected by the Domaine du Cros d’Auzon, minus the booking fees and excluding the amount of the cancellation insurance that you may have taken out.
If you wish to change your reservation (type of mobile home, dates or place of stay) and the amount of the new stay is greater than the sums already collected by the Cros d´Auzon estate, you will have to pay the supplement. If, on the other hand, the amount of the new stay is lower than the sums already collected by the Cros d´Auzon estate, you will have the choice between obtaining a credit or a refund.
The tranquility offer applies to all bookings confirmed before March 01, 2021 (inclusive) for stays taking place in 2021.
For any cancellation for personal convenience (including change of plans for holidays or cancellation of holiday dates), the peace of mind offer cannot be applied. By default, our General Conditions of Sale will apply. If you have taken out cancellation insurance, it can be implemented if your reason for cancellation corresponds to one of the cases provided for in the contract